Fix stuck migrations when calculating size | Voters

Fix stuck migrations when calculating size

in progress

Shane St Clair

My site sat on calculating size for 30 mins.

January 17, 2024

Chris Molle

Please disregard, i ended up getting this working.

Kevin Hoffman

Chris Molle: Hi Chris, thanks for reaching out. I just emailed the address associated with your account on this feedback board. I also wanted to share this troubleshooting video with you in case this is an error that we can learn more about from the browser.

Chris Duncan

I am having the same Stuck on Calculating. It did work yesterday morning, however I'm having to reset my new staging environment that I'm pushing to, and when re-running this to export from DreamHost to Flywheel getting stuck on calculating.

Kevin Hoffman

Hi, Chris Duncan. I just emailed the address associated with your account on this feedback board.

Kevin Hoffman

marked this post as

in progress

If you are encountering stuck migrations when calculating size, please reply here as we have a version 1.2.0 release candidate that we can try to resolve the issue. This version includes a new recursive scanner that is faster and more performant, benefitting large sites and sites with low resources. We anticipate the release being available in the User Portal by next week, but we can provide a pre-release ZIP if you are interested in testing.

Deepak Thani

Kevin Hoffman interested in testing.

Kevin Hoffman

Deepak Thani: Thank you. I just emailed the address associated with your account on this feedback board.

Chris Duncan

Kevin Hoffman interested in testing this please.

Chris Molle

Kevin Hoffman I'd like to test this if its still an option

Luke Marchie

I'm also having this issue happen to me - about three times with the new plugin. The second I left for about 3 hours but still got stuck. I think the wp-content folder has about 1.5Gs in it. I did attempt to use the old one but that one hit an error as well. Here's my latest migration ID which appears to be having the same issue: 49c6bd56-a203-45ec-b91b-c6823fcf04e3

Kevin Hoffman

Luke Marchie: Thanks for reporting. Would you mind sharing where the source site is hosted?

Dan Lam

In case it helps, I have another one that is stuck, currently at 1.5 hours. Migration ID is:

8462ae17-640e-4f86-ba90-709d82fb6c9a

Dan Lam

Update: after 4 hours of it stuck on calculating, I cancelled, installed the old migration plugin and it finished in 15 mins.

Kevin Hoffman

Dan Lam: Thanks for reporting. Would you mind sharing where the source site is hosted for this particular migration?

Benjamin Tennant

Yup. Same here. Mine sat for 40 minutes calculating. It was moving from GoDaddy. I canceled to try to re-initiate but then was prevented by the message that it had been cancelled. I had to delete and re-install the plugin. That seemed to clear whatever needed to be cleared. The second time it went through.

Kevin Hoffman

Benjamin Tennant: Thanks for tip about GoDaddy. Do you happen to know which type of GoDaddy hosting plan was in use so that we can attempt to recreate it? Also if you can pass along a Migration ID or destination URL we can take a closer look.

Benjamin Tennant

Kevin Hoffman: I updated my ticket that the second attempt went through. This is GoDaddy "Managed Wordpress Ultimate" I'm migrating from. Another site on the same hosting product went through on the first time without a hitch. The migration ID that got stuck on calculating size was e82bb52d-c9cc-4cd8-8e73-4af79b5a22a9

Kevin Hoffman

marked this post as

under review

We are currently investigating migrations that appear to be stuck during the initial size calculation. The issue is related to the creation of the scan manifest file that determines which files get included in the migration. If anyone encounters this issue and is willing to share access to their source site for troubleshooting purposes, please comment below and we will reach out to you privately for details.

Kevin Hoffman

Shane St Clair Thank you for the feedback. I'm the product manager of the WP Engine Site Migration plugin. I looked up your migration, and it appears that there was an error creating the scan manifest file that determines which files get migrated. The error actually occurred a few minutes into the size calculation, however it was not properly surfaced to you in the user interface. Our latest release 1.0.0-beta.23 improves the error reporting in this scenario as we investigate further.