I think it will be very helpful if there was a banner when customers go into their user portal that would let them know that their account is suspended for non-payment.
I get so many calls/chats where customers come in because all of their sites are down but they don't know why, and it is because of billing.
The customers have to be in the user portal to chat in with us, so if there is a banner they would already know why their sites are down and get that rectified.