Ticketing support system in the client portal | Voters

Ticketing support system in the client portal

Erine Olson

A ticketing system in the client portal, where my clients can submit requests and the status is tracked + updated on the next invoice

November 12, 2020

Jordan Erickson

Could a 3rd party Client Support Desk/Ticket system be integrated such as TeamWork Desk, etc?

Christine Ferguson

I would also love to see this! It would be great to have a summary of how many support requests/tickets were addressed during the month of the client's monthly report.

It would also be great if clients could email their requests and then have a ticket created automatically from the email.

Erin Olson

Merged in a post:

Chat feature w/in Suite

Dani Rogers

Just an idea from a chatter here. They're wanting a chat feature within suite so it's easier to talk to their clients. 
In the chatters words..."it would be for communication overall but specifically with the clients we have maintenance plans with so that they can message us when they need something changed or updated."
If implemented, or any updates happen with this, he'd like an email. benschmitz911@gmail.com, his name is Ben Schmitz.

February 27, 2021

Chris Cooper

I'd love to see integration with help desk services that are already out there. Zendesk, FreshDesk, Help Scout, etc. I use Help Scout and it would be great to see integration with Help Scout or the ability to integrate the site widget into the portal.

Tyler Glover

check out spp.co on how they have ticketing/communication attached to billing. That tool does it perfectly. Flywheel could do something similar.